Shipping policy
Last Updated: September 5, 2026
At Vaunora, we’re committed to getting your order to you safely and as quickly as possible. Please review the information below regarding our order processing and shipping procedures.
1. Order Processing
All orders are processed within 2 business days after your order is successfully placed.
Orders are not processed or shipped on weekends or holidays. Orders placed during weekends or holidays will begin processing on the next business day.
Please allow up to 2 business days for your order to be prepared, packaged, and handed over to the shipping carrier.
2. Shipping Times
Once your order has been processed and shipped, the estimated delivery time is:
5–8 business days
Please note that shipping times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, the shipping carrier, weather conditions, holidays, customs procedures, or other circumstances outside of Vaunora’s control.
Estimated total fulfillment time: 7–10 business days
(Up to 2 business days for processing + 5–8 business days for shipping)
3. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Please allow some time for tracking information to become active after your order has been handed over to the carrier.
You can use the tracking number provided in your shipping confirmation to monitor your package’s progress.
4. Shipping Delays
While we work hard to ensure your order arrives within the estimated timeframe, Vaunora is not responsible for delays caused by circumstances outside of our control, including but not limited to:
- Severe weather
- Natural disasters
- Carrier delays
- Postal service disruptions
- Holidays and peak shopping periods
- Customs processing
- Incorrect or incomplete shipping information
- Lost or delayed packages
- Other unforeseen circumstances
If your package is delayed, please first check the tracking information provided by the shipping carrier.
5. Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice that your shipping information is incorrect, please contact us as soon as possible after placing your order. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.
Vaunora is not responsible for orders delivered to an incorrect address provided by the customer.
If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you would like the order reshipped.
6. Lost, Stolen, or Missing Packages
Once an order has been shipped and handed over to the shipping carrier, the carrier is responsible for the package while it is in transit.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend:
- Checking around your delivery location and any designated safe areas.
- Checking with household members, neighbors, or building management.
- Reviewing the delivery information provided by the carrier.
- Contacting the shipping carrier directly to report the issue.
If you are unable to locate your package after taking these steps, please contact Vaunora and we will do our best to assist you.
Vaunora cannot guarantee replacement or refunds for packages that are confirmed as delivered by the shipping carrier, particularly in cases involving theft or delivery to a location designated by the customer.
7. Damaged Packages
If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the damaged package and/or product.
We will review the situation and determine the appropriate resolution.
8. Undeliverable or Returned Packages
If a package is returned to Vaunora because it was refused, undeliverable, or addressed incorrectly, we will contact you when possible.
If you would like the order reshipped, you may be responsible for any additional shipping costs.
If the order is not reshipped, any applicable refund will be handled in accordance with our refund and return policy.
9. Customs, Duties & Taxes
For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are determined by the destination country's customs authorities and are not controlled by Vaunora.
Please be aware that customs processing may also cause additional delivery delays.
10. Changes or Cancellations
If you need to make a change to your order or request a cancellation, please contact Vaunora as soon as possible after placing your order.
Because orders may enter processing quickly, we cannot guarantee that changes or cancellations can be made after an order has been processed or shipped.
11. Shipping Restrictions
Some products or destinations may be subject to shipping restrictions. If we are unable to ship your order to the address provided, we will contact you regarding the available options.
12. Contact Us
If you have questions about your order, shipping status, or this Shipping Policy, please contact us at:
Email: vaunorasupport@gmail.com
When contacting us about an order, please include your order number so that we can assist you as efficiently as possible.